Privacy Policy

Introduction

At dpo77, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal data when you use our Platform and services.

This Privacy Policy applies to all users of dpo77 services, including visitors to our website, registered players, and individuals who contact our customer support. By accessing or using the dpo77 Platform, you acknowledge that you have read, understood, and agree to the data practices described in this Privacy Policy.

dpo77 operates in compliance with international data protection standards, PCI-DSS requirements for payment processing, and applicable Indonesian privacy regulations. We implement industry-leading security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

1. Information We Collect

dpo77 collects various types of personal information to provide, maintain, and improve our services. The information we collect falls into the following categories:

1.1 Information You Provide to Us

Account Registration Information:

• Full legal name (as shown on your KTP or Passport)
• Date of birth (to verify you are 21 years or older)
• Email address
• Mobile phone number (Indonesian +62 number preferred)
• Residential address in Indonesia (city, province, postal code)
• Username and password (passwords are encrypted and not accessible to dpo77 staff)
• Preferred language and currency (defaulting to English and IDR)

Identity Verification Documents (KYC):

• Government-issued identification (Indonesian KTP or Passport)
• Proof of address (utility bill or bank statement issued within 3 months)
• Selfie photograph holding your ID document (for enhanced verification)
• Source of funds documentation (for high-value transactions or VIP accounts)

Financial Information:

• Bank account details (bank name, account number, account holder name) for BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI, Bank Permata
• E-wallet account information for OVO, DANA, GoPay, ShopeePay, LinkAja
• Payment card details (processed securely by PCI-DSS compliant payment processors; dpo77 does not store full card numbers)
• Transaction history (deposits, withdrawals, bets, winnings, bonuses)

Communications:

• Customer support inquiries and correspondence via email, live chat, or WhatsApp
• Survey responses and feedback
• Marketing preferences and communication consent

1.2 Information Collected Automatically

Usage Information:

• IP address and geolocation data (to verify you are accessing from Indonesia)
• Device information (device type, operating system, browser type and version)
• Access times and dates
• Pages viewed and links clicked
• Time spent on pages and session duration
• Referral source (how you found dpo77)

Gaming Activity:

• Games played and game preferences
• Betting patterns and wagering history
• Win/loss records and account balance changes
• Bonus usage and wagering progress
• Responsible gaming tool settings (deposit limits, self-exclusion status)

Technical Data:

• Cookies and similar tracking technologies (see Section 5 for details)
• Log files and error reports
• Performance metrics and analytics data

2. How We Use Your Information

dpo77 uses your personal information for the following purposes:

2.1 Service Provision and Account Management

• Create and manage your dpo77 account
• Process your identity verification (KYC) and comply with anti-money laundering regulations
• Enable deposits, withdrawals, and payment processing through Indonesian banks and e-wallets
• Facilitate betting on sports events including football (bandar bola, judi bola) and casino gaming
• Track your gaming activity, betting history, and account balance
• Award bonuses, promotions, and VIP rewards
• Provide customer support and respond to your inquiries

2.2 Legal and Regulatory Compliance

• Verify you are at least 21 years of age and a resident of Indonesia
• Prevent underage gambling and enforce age restrictions
• Detect and prevent fraud, money laundering, and other illegal activities
• Comply with international gaming regulations and Indonesian legal requirements
• Maintain transaction records for audit and regulatory purposes
• Respond to legal requests from law enforcement or regulatory authorities

2.3 Platform Security and Integrity

• Protect against unauthorized access, hacking, and security breaches
• Detect and prevent multiple accounts, collusion, and bonus abuse
• Monitor for suspicious betting patterns or fraudulent activity
• Enforce our Terms and Conditions
• Maintain platform stability and troubleshoot technical issues

2.4 Marketing and Communications

• Send promotional emails about bonuses, tournaments, and special offers (with your consent)
• Provide personalized game recommendations based on your preferences
• Notify you about new features, games, or platform updates
• Conduct market research and improve our services

Note: You may opt out of marketing communications at any time by clicking "Unsubscribe" in our emails or adjusting your account settings.

2.5 Responsible Gaming

• Monitor your gambling behavior for signs of problem gambling
• Enforce deposit limits, loss limits, and self-exclusion requests
• Provide responsible gaming tools and resources
• Contact you if we identify concerning gambling patterns

2.6 Analytics and Improvement

• Analyze user behavior and preferences to improve platform functionality
• Optimize game selection and betting markets
• Enhance user experience based on aggregated usage data
• Test new features and measure their effectiveness

3. How We Share Your Information

dpo77 does not sell, rent, or trade your personal information to third parties for marketing purposes. We only share your data in the following limited circumstances:

3.1 Service Providers and Business Partners

We share necessary information with trusted third-party service providers who assist us in operating the Platform:

All service providers are contractually obligated to maintain the confidentiality of your information and use it only for the purposes we specify. They must comply with applicable data protection laws and implement appropriate security measures.

3.2 Legal Obligations and Enforcement

We may disclose your information when required by law or in good faith belief that such disclosure is necessary to:

• Comply with legal obligations, court orders, or government requests
• Respond to lawful requests from law enforcement or regulatory authorities
• Enforce our Terms and Conditions or investigate potential violations
• Protect the rights, property, or safety of dpo77, our users, or the public
• Prevent or investigate fraud, money laundering, or illegal activity
• Cooperate with anti-money laundering and counter-terrorism financing investigations

3.3 Business Transfers

In the event dpo77 is involved in a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity. We will notify you via email and/or prominent notice on our Platform before your information is transferred and becomes subject to a different privacy policy.

3.4 With Your Consent

We may share your information with third parties when you provide explicit consent, such as when you opt in to receive offers from our partners or participate in co-branded promotions.

4. Cookies and Tracking Technologies

dpo77 uses cookies and similar tracking technologies to enhance your browsing experience, analyze platform usage, and deliver personalized content.

4.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us recognize your device, remember your preferences, and improve platform functionality. Cookies do not contain personal information such as your name or payment details.

4.2 Types of Cookies We Use

• Essential Cookies: Required for the Platform to function properly. These enable core features like account login, payment processing, and security. You cannot opt out of essential cookies without disabling platform functionality.
• Performance Cookies: Collect anonymized data about how you use the Platform, such as pages visited and time spent. This helps us identify and fix technical issues.
• Functional Cookies: Remember your preferences (language, currency, username) and provide enhanced features based on your previous activity.
• Marketing Cookies: Track your browsing activity across websites to deliver targeted advertisements and measure campaign effectiveness. These are only used with your consent.

4.3 Third-Party Cookies

Some cookies are placed by third-party services we use, including payment processors, game providers, and analytics platforms. These third parties have their own privacy policies governing their use of data.

4.4 Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies, though this may impact your user experience. To manage cookies:

• Chrome: Settings > Privacy and security > Cookies and other site data
• Firefox: Options > Privacy & Security > Cookies and Site Data
• Safari: Preferences > Privacy > Manage Website Data
• Edge: Settings > Cookies and site permissions

Note that blocking essential cookies will prevent you from logging in or using key platform features.

5. Data Security

dpo77 takes data security extremely seriously and employs industry-leading measures to protect your personal information.

5.1 Technical Security Measures

• 256-bit SSL Encryption: All data transmitted between your device and our servers is encrypted using bank-grade SSL (Secure Socket Layer) technology.
• PCI-DSS Compliance: Our payment processing systems comply with Payment Card Industry Data Security Standards to protect financial information.
• Secure Data Storage: Personal information is stored on secure servers with restricted access, firewalls, and intrusion detection systems.
• Password Protection: Passwords are hashed using advanced cryptographic algorithms and are never stored in plain text. dpo77 staff cannot access your password.
• Two-Factor Authentication (2FA): We offer optional 2FA for enhanced account security.
• Regular Security Audits: Independent third-party security firms conduct regular audits and penetration testing.

5.2 Organizational Security Measures

• Access to personal data is restricted to authorized personnel only, on a need-to-know basis
• All employees and contractors sign confidentiality agreements
• Staff receive regular data protection and security training
• We maintain detailed access logs and monitor for suspicious activity
• Incident response procedures are in place to address security breaches promptly

5.3 Your Security Responsibilities

While we implement robust security measures, you also play a crucial role in protecting your account:

• Choose a strong, unique password and change it regularly
• Never share your password with anyone, including dpo77 staff (we will never ask for it)
• Enable two-factor authentication if available
• Log out after each session, especially on shared or public devices
• Notify us immediately if you suspect unauthorized account access
• Keep your email account secure, as it can be used to reset your dpo77 password

5.4 Data Breach Notification

In the unlikely event of a data breach that compromises your personal information, we will notify affected users within 72 hours via email and provide guidance on steps to protect yourself. We will also report the breach to relevant regulatory authorities as required by law.

6. Your Privacy Rights

Under applicable data protection laws, you have the following rights regarding your personal information:

6.1 Right to Access

You have the right to request a copy of the personal information we hold about you. We will provide this information in a structured, commonly used, and machine-readable format within 30 days of your request.

6.2 Right to Rectification

You can update or correct inaccurate or incomplete personal information through your account settings or by contacting customer support. We may require verification of your identity before processing rectification requests.

6.3 Right to Erasure ("Right to Be Forgotten")

You may request deletion of your personal information in certain circumstances, such as:

• The data is no longer necessary for the purposes it was collected
• You withdraw consent and there is no other legal basis for processing
• You object to processing and there are no overriding legitimate grounds
• The data has been unlawfully processed

Note that we may be required to retain certain information to comply with legal obligations, resolve disputes, enforce our Terms, or prevent fraud. We will inform you if we cannot delete specific information and explain the reason.

6.4 Right to Restriction of Processing

You may request that we limit how we use your personal information in certain situations, such as when you contest the accuracy of the data or object to processing.

6.5 Right to Data Portability

You have the right to receive your personal data in a portable format and to transmit it to another service provider (where technically feasible).

6.6 Right to Object

You can object to processing of your personal information for direct marketing purposes at any time. You can also object to processing based on legitimate interests by explaining your particular situation.

6.7 Right to Withdraw Consent

Where we process your data based on your consent (e.g., marketing communications), you have the right to withdraw consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.

6.8 How to Exercise Your Rights

To exercise any of these rights, contact our Data Protection Team at [email protected] with the subject line "Data Privacy Request". Please include:

• Your full name and dpo77 username
• Email address associated with your account
• Specific right(s) you wish to exercise
• Any relevant details to help us locate your information

We will respond to your request within 30 days. For complex requests, we may extend this period by an additional 60 days and will notify you of the extension.

7. Data Retention

dpo77 retains your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

7.1 Retention Periods

• Active Accounts: Personal information is retained for the duration of your account's active status plus any periods required by law.
• Closed Accounts: After you close your account, we retain certain data for 7 years to comply with financial record-keeping requirements, anti-money laundering regulations, and tax laws.
• Transaction Records: Financial transaction data is retained for 7 years from the date of the transaction as required by Indonesian financial regulations.
• KYC Documents: Identity verification documents are retained for 7 years after account closure to comply with anti-money laundering regulations.
• Marketing Data: If you unsubscribe from marketing communications, we will retain your email address on a suppression list to ensure we don't contact you again.
• Chat Logs: Customer support conversations are retained for 3 years for quality assurance and dispute resolution purposes.

7.2 Secure Deletion

When data is no longer required, we securely delete or anonymize it using industry-standard data destruction methods to prevent unauthorized recovery or reconstruction.

8. Children's Privacy

dpo77 services are strictly for adults aged 21 and over. We do not knowingly collect, use, or disclose personal information from individuals under 21 years of age.

If we discover that we have inadvertently collected information from someone under 21, we will immediately delete that information from our systems and permanently close the associated account. Any funds in the account will be forfeited.

If you believe a minor has accessed dpo77 and provided personal information, please contact us immediately at [email protected] so we can take appropriate action.

We encourage parents and guardians to use parental control software to prevent minors from accessing gambling websites. Recommended tools include Net Nanny, Qustodio, and built-in device restrictions available on most smartphones and computers.

9. Changes to This Privacy Policy

dpo77 may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by:

• Posting the updated Privacy Policy on this page with a revised "Last Updated" date
• Sending an email notification to the address associated with your account
• Displaying a prominent notice on the Platform homepage

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of dpo77 services after any changes to this Privacy Policy constitutes your acceptance of the updated terms.

If changes significantly reduce your rights or expand our use of your data in ways not previously disclosed, we will seek your explicit consent before applying the new terms to information collected prior to the change.

10. International Data Transfers

dpo77 primarily operates within Indonesia and stores data on servers located in secure data centers. However, some of our service providers (such as game providers and payment processors) may be located in other countries.

When we transfer your personal information outside Indonesia, we ensure appropriate safeguards are in place, including:

• Standard contractual clauses approved by regulatory authorities
• Ensuring the recipient country has adequate data protection laws
• Obtaining your explicit consent where required

All international data transfers comply with applicable data protection laws and regulations.

11. Contact Information

If you have questions, concerns, or complaints about this Privacy Policy or our data practices, please contact our Data Protection Team:

• Email: [email protected] (Subject: Data Privacy Inquiry)
• Live Chat: Available 24/7 through the dpo77 Platform
• WhatsApp: Contact via our website

We take all privacy concerns seriously and will investigate and respond to your inquiry within 14 business days. Our Indonesian-speaking customer support team is available 24/7 to assist you, with average response times of 2-5 minutes during peak hours (10:00-22:00 WIB).

Last Updated: January 15, 2026